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For Immediate Release
December 13, 2021

Board of Water Supply Payroll and Employee Benefits Affected by Cyber Attack on Cloud-Based Provider

BWS Customers and Accounts NOT Affected

HONOLULU – On Sunday evening, Dec. 12, 2021, the Board of Water Supply (BWS) was notified of a cybersecurity attack disrupting Kronos Private Cloud (KPC) services, which houses solutions used by its customers, including BWS. “Kronos Workforce,” the BWS’s timekeeping system, is one of these solutions. The BWS immediately shut off all access to KRONOS.

The parent company of Kronos, UKG, took immediate action to investigate this issue. They have determined that this is a ransomware incident affecting the KPC services. They continue to work on determining the nature and scope of the attack.

BWS customers are NOT affected by this incident. However, out of an abundance of caution, BWS is advising its employees to check their credit reports and be aware of any unusual or unauthorized activity.

While not much else is known about the attack, this disruption of services comes at an unfortunate time for BWS employees as they get ready for the holidays.

About the Board of Water Supply

The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system.  As the largest water utility in the State, the BWS serves approximately one million customers on Oahu.  The BWS embraces its mission of “Water for Life – Ka Wai Ola” – to provide a safe, dependable, and affordable water supply, now and into the future.  Uwē  ka lani, ola ka honua – “When the heavens weep, the earth lives.”  For more information, visit www.boardofwatersupply.com, follow @BWSHonolulu or like the BWS’s Facebook page at http://www.facebook.com/BWSHonolulu.

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Contact:

Tracy Burgo
Information Specialist
Honolulu Board of Water Supply
Phone: (808) 748-5313