Honolulu Board of Water Supply

630 South Beretania Street
Honolulu, Hawaii 96843

Hours of Operation*

Monday - Friday, 7:45 a.m. - 4:30 p.m.
(except on state holidays)

* The Public Service Building lobby is closed to the public due to the ongoing coronavirus pandemic. Customers who need to pay their bill should review alternative payment options.​ Visit the BWS Customer Information Center for the latest updates.

public service building fountain


Frequently Used Numbers, Email Addresses, and Websites

Water Emergencies
 
(808) 748-5000, x1
https://www.boardofwatersupply.com/mainbreaks
Pay by Phone
(Single family residential customers)
(808) 748-5000, x2
 
Start or Stop Water Service

 
(808) 748-5000, x3
customerservice@hbws.org
https://www.boardofwatersupply.com/forms
Past Due Accounts

 
(808) 748-5000, x4
customerservice@hbws.org
https://www.boardofwatersupply.com/paymentarrangements
Billing Questions & Disputes

 
(808) 748-5000, x5
customerservice@hbws.org
https://www.boardofwatersupply.com/billingdisputes
Sewer Questions
(City Department of Environmental Services)

 
(808) 768-3330
envsewerinfo@honolulu.gov
https://www.honolulu.gov/env/default.html
Building Permit Applications
 
(808) 748-5460
https://www.boardofwatersupply.com/permits
Water Waste Hotline
 
(808) 748-5041
contactus@hbws.org

Office of the Manager and Chief Engineer

Manager and Chief Engineer (808) 748-5061
Deputy Manager and Chief Engineer (808) 748-5066
Legal Matters (808) 748-5061
Claims (808) 748-5181

Communications Office
 

(808) 748-5041
contactus@hbws.org

Halawa Xeriscape Garden
 
(808) 748-5315
contactus@hbws.org
Media Inquiries
 
(808) 748-5041
contactus@hbws.org
Public Education & Outreach
(School Projects: requests for information must be made at least five business days prior to the project due date.)
(808) 748-5041
tours@hbws.org
Website Inquiries
 
(808) 748-5041
webadmin@hbws.org

Capital Projects Administration

(808) 748-5700

Construction Projects
 
(808) 748-5730
contactus@hbws.org (attn: Construction Section)
Construction Design & Plan Review (808) 748-5450

Customer Care Administration

(808) 748-5300

Customer Care Call Center
(Account Information, High Bill Inquiry, Start/Stop/Transfer Water Service)
(808) 748-5000
customerservice@hbws.org
 
Collection and Credit
(Automatic Bill Payment, Deliquent Accounts, and Payments)
(808) 748-5000
customerservice@hbws.or
Service Engineering
(Building Permit Applications, New and Existing Water Services, Temporary Hydrant Meters, and Water Pressure)

(808) 748-5000
customerservice@hbws.org

Field Operations Administration

(808) 748-5500

Kalihi Corporation Yard
(Moanalua to Hawaii Kai)
(808) 748-5500
Manana Corporation Yard
(Halawa, Leeward Coast, North Shore, and Windward)
(808) 748-5600

Finance / Accounting Administration

(808) 748-5100

Procurement
(BWS Bids and Proposals)
(808) 748-5071
fn_procurement@hbws.org

Human Resources Office
 

(808) 748-5160
bwshr@hbws.org

Information Technology Administration

(808) 748-5210

Land Division
(Easements, Entry to/Use of BWS Lands)

(808) 748-5910
 

Security Administration

(808) 748-5194

Security Center (24-hour hotline) (808) 748-5911

Water Resources Administration

 
Long-Range and Water Systems Planning, Hydro-geology, and Recycled Water (808) 748-5900
 
Project Review
(Flow Data, System Pressure, Water Availability, and Water Master Plans)
(808) 748-5440

 

Water System Operations Administration
(Automotive, Pumps, Telecomm)

(808) 748-5800
 

Water Quality Administration

(808) 748-5080

Chemical Laboratory
(Color, Particles, and Chemical Testing)
(808) 748-5840
Cross Connection Control
(Backflow Prevention and BFPA Testing)
(808) 748-5470
cccs@hbws.org
Microbiology Laboratory
(Odor, Taste, Bacterial Testing, and Chlorination)
(808) 748-5850

All Other Inquiries
 

(808) 748-5041 
contactus@hbws.org


Updated: 08/24/2020