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Oct 29, 2025

Flexible Payment Arrangements

If you are unable to pay your bills, please call (808) 748-5000, option 4 as soon as possible and speak with a customer service representative about setting up a monthly payment arrangement. You can also submit your request:


For more information on commonly asked questions, click on the headings below.


About the Water Rates


Payment Options


Customer Request Forms


New Water Service / Segregation of Water Services

The lobby of the Public Service Building is open for walk-in payments and for appointment-only customer service. Please call (808) 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Building Permit Review

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. Forms are available online at BWS Permits & Applications. For more information, BWS Service Engineering: (808) 748-5460.

Drop off all related reviews at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.