Information Center

If you have a question or concern regarding your bill, please contact the BWS Customer Care team:

BILLING DISPUTES
- Call: (808) 748-5000, x5
- Submit a Billing Dispute Request: Online Form or Fillable PDF

Start Water Service:

If you wish to start a new service account in your name for your new residence, you may complete a request form online.

​Stop or Disconnect Water Service:

If you are terminating water service in your name for your current residence, you may complete a request form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.

ADVISORY: BWS to temporarily close lobby effective Monday, August 30, 2021.

Effective Monday, November 30, 2020, please call (808) 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Looking for information regarding your plan or permit review?

We will continue to offer our convenient drop-off service that our customers have come to enjoy.

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.

All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Related Links

• Permit Review Drop-Off Form: www.boardofwatersupply.com/bws/media/files/bws-permit-review-drop-off-form-2020-03-25.pdf
• Trenching Permit Application: www.boardofwatersupply.com/bws/media/files/bws-trenching-excavation-boring-permit-form-2020-03-25.pdf
• Permit & Application Information: www.boardofwatersupply.com/permitsapplications

Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.

• Centers for Disease Control and Prevention:
  https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html

Additional Resources:

• American Water Works Association: 
  https://www.awwa.org/Resources-Tools/Resource-Topics/Coronavirus#10681543-shutoffs-and-return-to-service-guidance
• Environmental Science, Policy & Research Institute:
  Flushing Guidance for Periods of Low or No Use (PDF) 
• Hawaii Department of Health Safe Drinking Water Branch:
  Call: (808) 586-4258

In March 2020, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies. Due to the increase in reported COVID-19 cases, as of Wednesday, August 4, 2021, the Halawa Xeriscape Garden remains closed.