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BWS Careers
Updated: 01/06/2021
BWS COVID-19 UPDATES See updates related to the coronavirus pandemic.
Welcome to the Board of Water Supply (BWS) Customer Information Center Help page. For more information on commonly asked questions, click on the headings listed below.
On Monday, November 30, 2020, the Board of Water Supply (BWS) re-opened the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. LEARN MORE >
Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. BWS has temporarily suspended water shut-off due to nonpayment through Wednesday, March 31, 2021.
If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.
How to Request a Payment Arrangement - Call: (808) 748-5070 - Email: collections@hbws.org - Complete a Request Form: Online Request Form | Fillable PDF
There are local, state and federal programs available to assist families and businesses who need some support. Information is provided as a courtesy for BWS customers. Programs and information are subject to change without notice.
(808) 204-4234 Pay bill from a touch-tone phone (24/7) Read news release (January 6, 2021)
Board of Water Supply 630 South Beretania Street Honolulu, Hawaii 96843 Lobby re-opening effective Monday, November 30, 2020. See requirements regarding building access. Other Locations: - Satellite City Halls: Locations & Hours - Bank of Hawaii: Branch Locations & Hours* *excludes in-store BOH locations
1. No Water Shut-Off To assist customers who are facing financial difficulties because of the coronavirus outbreak, the Board of Water Supply (BWS) has temporarily suspended water shut-off due to nonpayment through Thursday, December 31, 2020.
2. Payment Arrangements If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible to develop a payment arrangement. Call (808) 748-5070, email collections@hbws.org, or submit a request via online request form or fillable PDF.
3. Support Programs If you are experiencing a financial hardship, there may be support programs available through various local agencies or nonprofit organizations. Information is subject to change without notice. LEARN MORE >
If you have a question or concern regarding your bill, please contact the BWS Customer Care team:
BILLING DISPUTES - Call: (808) 748-5000, x5 - Submit a Billing Dispute Request: Online Form or Fillable PDF
If you wish to start a new service account in your name for your new residence, you may complete a Start Service Request Form online.
If you are terminating water service in your name for your current residence, you may complete the Stop Service Request Form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.
Effective Monday, November 30, 2020, please call (808) 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services.
MORE INFORMATION - Visit the BWS Website: BWS Permits & Applications - Call BWS Service Engineering: (808) 748-5460
We will continue to offer our convenient drop-off service that our customers have come to enjoy.
Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.
All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.
Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.
In March, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies.
As of Thursday, June 18, 2020, the Annual Open House and Unthirsty Plant Sale, traditionally held the first Saturday in August each year, has also been cancelled, in effort to mitigate the possible spread of COVID-19 in the community. BWS and the Friends of Halawa Xeriscape Garden (FOHXG) are looking at potential alternatives for this event later this year. More information will be provided as details become available.
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