Information Center

On Monday, November 30, 2020, the Board of Water Supply (BWS) re-opened the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. LEARN MORE >

Related Links

• Board of Water Supply: Invited Visitor Temperature Screenings (09/04/2020)
• City and County of Honolulu: BackOnTheWave.com
• City and County of Honolulu: OneOahu.org
• State of Hawaii Governor's Office: COVID-19
• State of Hawaii Department of Health: COVID-19

Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. BWS has temporarily suspended water shut-off due to nonpayment through Wednesday, June 30, 2021, due to the emergency situation caused by the COVID-19 global health pandemic.

REQUEST A PAYMENT ARRANGEMENT

If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.

How to Request a Payment Arrangement
- Call: (808) 748-5070
- Email: collections@hbws.org
- Complete a Request Form: Online Request Form | Fillable PDF

FINANCIAL SUPPORT PROGRAMS

There are local, state and federal programs available to assist families and businesses who need some support. Information is provided as a courtesy for BWS customers. Programs and information are subject to change without notice.

Ways We Can Help
 

1. No Water Shut-Off
To assist customers who are facing financial difficulties because of the coronavirus outbreak, the Board of Water Supply (BWS) has temporarily suspended water shut-off due to nonpayment through Wednesday, June 30, 2021. 

2. Payment Arrangements
If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible to develop a payment arrangement. Call (808) 748-5070, email collections@hbws.org, or submit a request via online request form or fillable PDF.

3. Support Programs
If you are experiencing a financial hardship, there may be support programs available through various local agencies or nonprofit organizations. Information is subject to change without notice. LEARN MORE >

If you have a question or concern regarding your bill, please contact the BWS Customer Care team:

BILLING DISPUTES
- Call: (808) 748-5000, x5
- Submit a Billing Dispute Request: Online Form or Fillable PDF

Start Water Service:

If you wish to start a new service account in your name for your new residence, you may complete a Start Service Request Form online.

​Stop or Disconnect Water Service:

If you are terminating water service in your name for your current residence, you may complete the Stop Service Request Form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.

Related Links

• Start Service Form: www.boardofwatersupply.com/start
• Stop Service Form: www.boardofwatersupply.com/stop

Effective Monday, November 30, 2020, please call (808) 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Looking for information regarding your plan or permit review?

We will continue to offer our convenient drop-off service that our customers have come to enjoy.

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.

All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Related Links

• Permit Review Drop-Off Form: www.boardofwatersupply.com/bws/media/files/bws-permit-review-drop-off-form-2020-03-25.pdf
• Trenching Permit Application: www.boardofwatersupply.com/bws/media/files/bws-trenching-excavation-boring-permit-form-2020-03-25.pdf
• Permit & Application Information: www.boardofwatersupply.com/permitsapplications

Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.

• Centers for Disease Control and Prevention:
  https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html

Additional Resources:

• American Water Works Association: 
  https://www.awwa.org/Resources-Tools/Resource-Topics/Coronavirus#10681543-shutoffs-and-return-to-service-guidance
• Environmental Science, Policy & Research Institute:
  Flushing Guidance for Periods of Low or No Use (PDF) 
• Hawaii Department of Health Safe Drinking Water Branch:
  Call: (808) 586-4258

In March, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies.

As of Thursday, June 18, 2020, the Annual Open House and Unthirsty Plant Sale, traditionally held the first Saturday in August each year, has also been cancelled, in effort to mitigate the possible spread of COVID-19 in the community. BWS and the Friends of Halawa Xeriscape Garden (FOHXG) are looking at potential alternatives for this event later this year. More information will be provided as details become available.