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For Immediate Release
August 26, 2021

BWS Launches New Account Portal with Self-Service Features

Online customers need to reregister to use site 

 

HONOLULU – The Board of Water Supply (BWS) is launching a new account portal with a new look and self-service features that provide online customers with control over their account and account information. The account portal will be accessible to customers beginning September 1, 2021.

To use the new account portal for the first time, a customer with an existing online account will need to reregister. Their current credentials will not work. They can still go to www.boardofwatersupply.com and click on the “Account” button to be redirected to the login page to update their bookmark and reregister for the service.  There is a link to a short video with instructions on how to register. Customers who experience problems with registering can call (808) 748-5000 and press Option 5, or email customerservice@hbws.org for assistance.

After successfully registering, users should re-enroll for paperless billing.

In the new account portal, customers can send secure messages and/or pay* their water and sewer bill quickly and easily. Changes include additional security features to prevent unauthorized account access and new features to improve user experience.
*BWS accepts credit and debit card payments for only single-family residential accounts and does not charge a card processing fee.

 All BWS customers can go online and:

  • Update their account profile (new feature).
  • Start/stop service (new feature).
  • Go “green” with paperless billing.
  • Communicate with BWS via secure messaging to report billing issues and concerns (new feature).

Additional services are available for single-family residential accounts only:

  • Online bill payment using Visa, MasterCard, and Discover card.  The BWS also does not charge a card processing fee.
  • Allow for guest payments on an account (new feature).

The new account portal is part of the BWS’s ongoing efforts to provide customers with better and more helpful services. In the future, more services will be added to the portal to further enhance the customer experience.

As a reminder, the BWS offers customers other bill payment methods. More detail about each of these methods are online at hbws.me/pay, or call (808) 748-5000 and select Option 2.

  • Automated 24/7 pay-by-phone service at (808) 204-4234.
  • By mail at P.O. Box 135037, Honolulu, Hawaii 96801-5037
  • Automatic deduction from the customer’s checking or savings account.
  • Payments can be made 24/7 through our payment drop box outside of the building.
  • Payments can also be made with Cashiering staff in the lobbyNo appointment needed.
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Contact:

Kathleen Elliott-Pahiinui
Information Officer
Honolulu Board of Water Supply
(808) 748-5319


About the Board of Water Supply

The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system. As the largest water utility in the State, the BWS serves approximately one million customers on Oahu. The BWS embraces its mission of "Water for Life – Ka Wai Ola" – to provide a safe, dependable, and affordable water supply, now and into the future. Uwē ka lani, ola ka honua – "When the heavens weep, the earth lives."