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MONDAY, APRIL 26, 2021 -- Starting Monday, April 26, 2021, the Honolulu Board of Water Supply (BWS) is temporarily extending its Customer Care outreach to 6:00 PM daily to assist customers who are experiencing financial hardship. These hours are for BWS to make calls to customers only; the lobby and our inbound telephone center will continue to open at 7:45 AM and close at 4:30 PM.
“During the extended hours, we are reaching out to customers who seem to have trouble paying their bills and may not be available during regular business hours,” said BWS Customer Care Program Administrator Jennifer Elflein. “Our staff will call customers with past due accounts and offer to work with them to establish a repayment plan.”
When the BWS Customer Care staff contacts a customer regarding overdue payment, he or she:
Customers are also reminded that:
“We urge customers who are unable to pay their bills to let us know about their situation as soon as they can so we can help them keep their water service on and their account balance manageable,” Elflein said. “However, we do expect payment from those who are not experiencing any financial hardship.”
MONDAY, NOVEMBER 23, 2020 -- On Monday, November 30, 2020, the Board of Water Supply (BWS) re-opened the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. LEARN MORE >
Pay bill from a touch-tone phone (24/7)
Read news release (January 6, 2021)
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843
Lobby re-opening effective Monday, November 30, 2020. See requirements regarding building access.
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THURSDAY, MARCH 18, 2021 -- Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. During this time, BWS has temporarily suspended water shut-offs due to non-payment through Wednesday, June 30, 2021. If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.
NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, x4
- Email: firstname.lastname@example.org
- Submit a Payment Arrangement Request: Online Form or Fillable PDF
WATER SERVICE REQUESTS
Start Form: www.boardofwatersupply.com/start
Stop Form: www.boardofwatersupply.com/stop
(808) 748-5000, x5
Online Form | Fillable PDF
Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. All related reviews will be dropped off at the Public Service Building on Beretania Street, Monday through Friday, 7:45 a.m. to 4:30 p.m.
You may find more information at www.boardofwatersupply.com/permitsapplications. If you have any questions, please call Service Engineering at (808) 748-5460.
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