Go to: Your Water BillHow to Read Your Bill | About Your BillWater Rates

Quick Links
BWS COVID-19 Updates
- Customer Information Center
- Login to View Your Bill Information

BWS BERETANIA LOBBY

On Monday, November 30, 2020, the Board of Water Supply (BWS) will re-open the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. LEARN MORE >


PAYMENT OPTIONS

PAYMENT BY CONTACT INFORMATION PAYMENT ACCEPTED
Online




 
https://hbws.mysecuredservices.com/

Refer to your bill for your BWS account number

Register for our online billing system to access bills and make payments
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Mail

 
Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037
Check

 
Payment Drop Box
 








 
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash








 
Phone



 

(808) 204-4234

Pay bill from a touch-tone phone (24/7)

 

Visa, MasterCard
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Automatic Bill Payment (ABP)
 


 
ABP Enrollment Form (PDF)

ABP Frequently Asked Questions

 
Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur
In Person



 

Cashier Window
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

Lobby re-opening effective Monday, November 30, 2020. See requirements regarding building access.

Other Locations:
- Satellite City Halls: Locations & Hours
- Bank of Hawaii: Branch Locations & Hours*
*excludes in-store BOH locations

Check or Cash
Visa, MasterCard, Discover Card

Credit or debit card

BWS only accepts credit card payments for single-family residential accounts

No appointment necessary for water/sewer bill payments.

NO WATER SHUT-OFFS

WEDNESDAY, SEPTEMBER 9, 2020 -- Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. During this time, BWS has temporarily suspended water shut-offs due to non-payment through Thursday, December 31, 2020. If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.

NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, x4
- Email: collections@hbws.org
- Submit a Payment Arrangement Request: Online Form or Fillable PDF

WATER SERVICE REQUESTS
Start Form: www.boardofwatersupply.com/start
Stop Form: www.boardofwatersupply.com/stop

BUILDING PERMIT REVIEW

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. All related reviews will be dropped off at the Public Service Building on Beretania Street, Monday through Friday, 7:45 a.m. to 4:30 p.m.

You may find more information at www.boardofwatersupply.com/permitsapplications. If you have any questions, please call Service Engineering at (808) 748-5460.


Updated: 11/23/2020