News & Updates
BWS CUSTOMER INFORMATION CENTER
Visit the Customer Information Center for commonly asked questions.
Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the Board of Water Supply lobby at 630 South Beretania Street is closed to the public until further notice.
WEDNESDAY, SEPTEMBER 9 2020 -- Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. During this time, BWS has temporarily suspended water shut-offs due to non-payment through Thursday, December 31, 2020. If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.
NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, x4
- Email: firstname.lastname@example.org
- Submit a Payment Arrangement Request: Online Form or Fillable PDF
WATER SERVICE REQUESTS
Start Form: www.boardofwatersupply.com/start
Stop Form: www.boardofwatersupply.com/stop
(808) 748-5000, x5
Online Form | Fillable PDF
Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. All related reviews will be dropped off at the Public Service Building on Beretania Street, Monday through Friday, 7:45 a.m. to 4:30 p.m.
You may find more information at www.boardofwatersupply.com/permitsapplications. If you have any questions, please call Service Engineering at (808) 748-5460.
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services