News & Updates
- BWS COVID-19 Updates
- Customer Information Center
- Login to View Your Bill Information
On Monday, November 30, 2020, the Board of Water Supply (BWS) will re-open the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. LEARN MORE >
Pay bill from a touch-tone phone (24/7)
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843
Lobby re-opening effective Monday, November 30, 2020. See requirements regarding building access.
- Satellite City Halls: Locations & Hours
- Bank of Hawaii: Branch Locations & Hours*
*excludes in-store BOH locations
WEDNESDAY, SEPTEMBER 9, 2020 -- Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. During this time, BWS has temporarily suspended water shut-offs due to non-payment through Thursday, December 31, 2020. If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.
NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, x4
- Email: email@example.com
- Submit a Payment Arrangement Request: Online Form or Fillable PDF
WATER SERVICE REQUESTS
Start Form: www.boardofwatersupply.com/start
Stop Form: www.boardofwatersupply.com/stop
(808) 748-5000, x5
Online Form | Fillable PDF
Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. All related reviews will be dropped off at the Public Service Building on Beretania Street, Monday through Friday, 7:45 a.m. to 4:30 p.m.
You may find more information at www.boardofwatersupply.com/permitsapplications. If you have any questions, please call Service Engineering at (808) 748-5460.
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services