- BWS COVID-19 Updates
- Customer Information Center
- Login to View Your Bill Information
Deduct your payment automatically from your checking or savings account.
Pay online with a Visa or MasterCard credit or debit card.
Log into your online account.
Pay bill from a touch-tone phone (24/7). Read news release.
Call (808) 204-4234.
Use the envelope enclosed with your bill.
Please allow sufficient time for your payment to reach the BWS by the "PAYMENT MUST REACH US BY" date.
Use the drive-through payment drop box outside the Public Service Building, 630 South Beretania Street.
The lobby at 630 South Beretania Street re-opened on Monday, November 30, 2020. No appointment necessary for customers wishing to pay their water and/or sewer bill in person.
See lobby re-opening procedures.
Pay your bill at select Satellite City Hall and Bank of Hawaii locations (excluding in-store branches).
View Satellite City Hall locations.
Find Bank of Hawaii branches.
All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.
The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.
P.O. Box 1187
Kailua, HI 96734
Phone: (808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday to Friday
For More Information:
- BWS Contact List
- BWS Customer Service Request Forms
- City Department of Environmental Services (Sewer)
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services