News & Updates
Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.
Login to view your water bill and access account information.
**NOTE: Effective January 1, 2017, the Honolulu Board of Water Supply will accept credit card payments for single-family residential accounts only. Learn more.**
using the enclosed envelope. Please allow sufficient time for your payment to reach the BWS by the "PAYMENT MUST REACH US BY" date.
Login to your account to make a payment using your Visa or MasterCard credit or debit card.
at our office or night deposit box at 630 South Beretania Street.
View Satellite City Hall locations.
with a debit card or credit card (Visa, MasterCard or Discover).
Call (808) 748-5020.
All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.
The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.
P.O. Box 1187
Kailua, HI 96734
Phone: (808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday to Friday
For More Information:
- BWS Contact List
- BWS Customer Service Request Forms
- City Department of Environmental Services (Sewer)
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services