Customer Information Center
Welcome to the BWS Customer Information Center. If you're looking for help, whether it has to do with water bills, service engineering, new permits, or other frequently asked questions, our Customer Service staff are prepared to assist consumers wherever possible.
Announcements & Reminders
Kona Low Storm Recovery – Billing Assistance
Customers who have expeienced property damage due to the Kona Low storm may be eligible to have their March and April 2026 water bills adjusted.
Flexible Payment Arrangements Available
If you are unable to pay your bills, please call (808) 748-5000, option 4 as soon as possible and speak with a customer service representative about setting up a monthly payment arrangement. You can also submit your request:
- Email or mail a fillable payment arrangement form
- Submit an online request to set up a payment arrangement
BWS Water Service
About the Water Rates
About Your Water Bill
Applications & Permits
Bill Payment Options
Customer Service Request Forms
My Account Portal (Self-Service)
Water Sensible Rebates
Need More Help?
Frequently Asked Questions | (808) 748-5000 | customerservice@hbws.org
Other Related Topics
Better Buildings Benchmarking
Proposed Landfill Siting
Updated: 05/27/2026