Frequently Asked Questions
Welcome to the BWS online repository for commonly asked questions. Can't find what you're looking for? Let us know by calling (808) 748-5041 or send an email to contactus@hbws.org.
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General Questions
Frequently Asked Questions: Here are some commonly asked questions about the Board of Water Supply.
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Rain Catchment
Frequently Asked Questions: Here are some commonly asked questions about rain catchment systems.
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Kona Low Storm Recovery
Frequently Asked Questions: Here are some common questions related to Kona low storm recovery efforts by the BWS. For more information on boil water notices, see the Water Quality FAQ.
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Water Quality
Frequently Asked Questions: See commonly asked questions from customers about water quality.
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Public Testimony
Frequently Asked Questions: Please review some commonly asked questions regarding providing public comment in person or remotely at a Board of Water Supply public meeting and then proceed to the testimony submittal or request form.
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Red Hill
Frequently Asked Questions: Here are commonly asked questions related to the ongoing issues at Red Hill and our island's drinking water quality.
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Customer Service
Frequently Asked Questions: For questions about your water service, check out these frequently asked questions.
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Wai‘anae Plan Update
Frequently Asked Questions: Here are commonly asked questions about the Waiʻanae Watershed Management Plan update project.
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Nu‘uanu Dams
Frequently Asked Questions: Here are some commonly asked questions regarding Nuʻuanu Reservoir No. 1 Dam and the Nuʻuanu Reservoir No. 4 Dam. This information is current as of the time it was posted online and is subject to change and update as new information becomes available.
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Reported Main Breaks
Frequently Asked Questions: Here are some commonly asked questions during and after a main break has been repaired.
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Procurement
Frequently Asked Questions: See these common questions about working with the BWS procurement office, using the BWS Procurement Portal for bids and proposals for professional services or sole source/exemptions, about for requests for information, or using the Hawaiʻi e-Procurement System (HePS) for competitive sealed bids and proposals for goods, services and construction.
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Jobs
Frequently Asked Questions: Here are common questions about how to apply for BWS civil service vacancies.
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WaterSmart® Program
Frequently Asked Questions: Have questions about the BWS WaterSmart® program? You may find the answer in these commonly asked questions.
Updated: 04/20/2026