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BWS Beretania Lobby to Re-Open November 30

MONDAY, NOVEMBER 23, 2020 -- Starting Monday, November 30, 2020, the Board of Water Supply (BWS) will re-open the Public Service Building lobby located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers.

Here is what you need to know about the BWS lobby re-opening procedures:

1. Appointments are required for in-person customer service

2. Account and Billing Services

  • Call 748-5070 to schedule an appointment to receive in-person assistance with your water service and account questions.
  • For your convenience, our Customer Service staff can assist you with most of your needs without you coming in. Check out our website at hbws.me/help, email us at customerservice@hbws.org, 24/7, or call us at 748-5000.
  • The BWS urges anyone experiencing financial hardship to visit our website at hbws.me/support to obtain information about financial support programs and, if needed, fill out a form to request a payment arrangement. Customers may also call 748-5070 for assistance.

3. New Water Service and Plan Review

  • Call 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services. Go to hbws.me/permits for more information.
  • We will continue to offer our convenient drop-off service that our customers have come to enjoy.

4. Bill Payment

  • No appointment is necessary to make a water and/or sewer bill payment. Payments can be made through our payment drop box outside of the building 24/7. Payments can also be made with our Cashiering staff in the lobby.
  • There are many alternative ways to pay your bill. Details about each of these services are available at hbws.me/pay or by calling us at 748-5000 Option 2.
  • Obtain account information and pay your bills 24/7
  • By mail at PO Box 135037, Honolulu, HI 96801-5037
  • Through an automatic deduction from your checking account

cropped lobby remodel

5. Be Aware of Changes to the Lobby

The lobby has been remodeled and new procedures for conducting business are in place to ensure the safety of our staff and customers. These include the new requirements of:

  • wearing a face mask
  • answering screening questions and signing a visitor form
  • getting a temperature check
  • receiving clearance to enter the building from the BWS security officer posted at the entrance
  • permitting a maximum number of two customers at the cashier counter at any time
  • allowing an overall maximum number of five customers in the lobby at any time

Screening Questions

To enter the BWS Lobby, you will be asked to complete a questionnaire by the Security Officer posted at the building entrance. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

In the past 14 days, have you or a member of your immediate household:
1. Experienced a fever or flu-like symptoms?
2. Experienced a recent onset of any of the following symptoms? Note: This list does not include all possible symptoms and may be revised by the CDC from time to time. See cdc.gov.

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

3. Traveled off island?
4. Come into close personal contact with anyone with a confirmed COVID-19 infection?
5. Been asked to self-quarantine by any doctor, hospital, or health agency because of COVID-19?


BWS Beretania Lobby Re-Opening News Conference (00:10:39)


Our Commitment to You, Our Customer

BWS remains committed to working with customers to ensure that their concerns are addressed while also working to comply with the requirements posed by city and state emergency orders.
 


About the City's COVID-19 Updates & Re-Opening Strategy

The City has two websites so everyone can understand the ever-evolving COVID-19 situation and support our island’s on-going efforts to re-open its economy.

OneOahu.org

Lays out the City’s re-opening strategy. It features a dashboard to show where we are currently and help residents understand restrictions on various types of activities as we advance through each tier.

oneoahu.org

BackOnTheWave.com

Provides residents and businesses with resources needed to support the City’s re-opening strategy, including checklist to help keep everyone safe as our economy carefully re-opens.

backonthewave.com


oneoahu.org dashboard


City Launches the "Back on the Wave Oahu" Website

FRIDAY, OCTOBER 23, 2020  – We all play a major role in Oʻahu's recovery: wearing masks, social distancing, and supporting local businesses. Shopping and dining at Oʻahu businesses keeps money moving in our economy and keeps our residents employed. Learn more about how we -- as people and as businesses, can do our part to help our community recover. Visit www.backonthewave.com.

back on the wave website


BWS Continues Suspension of Water Shut Offs Through the End of the Year

WEDNESDAY, SEPTEMBER 09, 2020 – The Board of Water Supply (BWS) will extend the suspension of water shut-off for non-payment of water bills through Thursday, December 31, 2020.

Meanwhile, customers will continue to receive monthly bills and be responsible for all water and sewer charges on their account. The BWS advises customers who cannot pay their bill in full to keep their balance as low as possible, by paying what they can as often as they can.

BWS urges anyone experiencing financial hardship to visit our website at www.boardofwatersupply.com/support to obtain information about financial support programs and, if needed, fill out a form to request a payment arrangement as soon as possible. Customers without Internet access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.

Customers may also receive phone calls from BWS personnel who will inform them of their outstanding balance and discuss repayment options. While we will request that payment be made, the BWS will not demand payment on the spot and will not request confidential personal or banking information. When in doubt, do not provide any information and immediately disconnect the call and contact the BWS at its published phone number, 748-5000, for assistance, or visit www.boardofwatersupply.com/help for many convenient payment options.

The BWS also reminds customers that our lobby remains closed to the public until further notice.


Invited Visitor Temperature Screening

FRIDAY, SEPTEMBER 5, 2020 -- The health and safety of our visitors, employees, and our community remain a top priority at the Board of Water Supply. Therefore, in line with the latest guidelines issued by the State of Hawaii Department of Health and the Centers for Disease Control and Prevention related to COVID-19, we have revised our visitor policy. 

While the Board of Water Supply offices remain closed to public visitor walk-ins and customer transactions at this time, all invited visitors to the Board of Water Supply’s main campus at Beretania must undergo temperature and symptom screening upon arrival, perform hand hygiene and wear a non-medical face covering over their nose and mouth at all times. No access will be granted to visitors if they, or a member of their immediate household, in the past 14 Days:

  • Experienced a fever or flu like symptoms; or
  • Experienced a recent onset of any of the COVID-19 symptoms (cough, shortness of breath, fever, chills, muscle pain, sore throat, new loss of taste or smell;
  • Traveled off island; or
  • Came into close personal contact with anyone with a confirmed COVID-19 infection; or
  • Have been asked to self-quarantine by any doctor, hospital, or health agency because of COVID-19.

Visitors who are sick will not be permitted to enter the BWS facilities; this is without exception.  If a visitor does not pass the screening process or does not adhere to BWS visitor protocol, they will be asked to leave the facility immediately.  Thank you for your understanding and cooperation.


oneoahu.org


BWS Continues Suspension of Water Shut Offs

THURSDAY, AUGUST 20, 2020 -- The Board of Water Supply (BWS) will continue to extend the suspension of water shut-off for non-payment of water bills through Wednesday, September 30, 2020. BWS does urge anyone experiencing increased financial hardship to visit our Support Information page and fill out a form to request a payment arrangement as soon as possible or to learn about organizations offering utility assistance programs. Customers without online access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.


Honolulu Hale Closing to the Public

MONDAY, AUGUST 10, 2020 -- Mayor Kirk Caldwell announced that Honolulu Hale will be closed to the public effective today following several positive COVID-19 cases on the Honolulu Hale grounds.

During this time, all city workers are instructed to work from home through September 6, if possible. City offices are currently being sanitized, and employees are undergoing testing.

“Health and safety has always been the number one priority during this pandemic,” Mayor Kirk Caldwell said. “The city will continue to operate, but nothing is more important than the lives and well-being of our employees and residents. We encourage all employers to take similar steps when necessary to ensure the safety of their work ‘ohana.”

Due to the recent positive cases in Honolulu Hale, City Council Chairman Ikaika Anderson also announced that he has decided to postpone the upcoming Council and Committee meetings.

“We are evaluating how best to conduct the people’s business under these circumstances but, out of an abundance of caution, I believe postponing our Council and Committee meetings is the right thing to do, said Chairman Anderson. “More details will be announced later today.”

Mayor Kirk Caldwell has entered quarantine until his test results come back. Forward-facing city services like Satellite City Halls will remain open with stringent safety protocols in place, by appointment only. Tax payments and other critical business will continue to be conducted at Honolulu Hale with a new check-in system in place.

To date, there have been 48 City and County of Honolulu employees who have tested positive for the Coronavirus from various departments across Honolulu, including:

  • 13 in Honolulu Fire Department
  • 9 in Budget and Fiscal Services
  • 9 in Honolulu Police Department
  • 3 in Board of Water Supply
  • 2 in Environmental Services
  • 2 in Parks and Recreation
  • 2 in Honolulu Emergency Services Department
  • 2 in Department of Community Services
  • 1 in Design and Construction
  • 1 in Human Resources
  • 1 in Facility Maintenance
  • 1 in the Clerk’s Office
  • 1 in Enterprise Services
  • 1 in the Mayor’s Office

Updated Hawaii COVID-19 Rules and Regulations

FRIDAY, AUGUST 7, 2020 -- See this 3-page informational flyer from the Chamber of Commerce Hawaii, which outlines the state's COVID-19 Rules and Regulations as of Friday, August 7, 2020.

Hawaii COVID 19 Rules & Regulations - Masks & Face Coverings
Hawaii Rules & Regulations - Businesses & Activities That Remain Closed
Hawaii Rules & Regulations - Gathering Size Limits
Download the Hawaii COVID-19 Rules & Regulations (3-Page PDF updated August 7, 2020)

Another BWS Employee Tests Postive for COVID-19

THURSDAY, AUGUST 6, 2020 - The Board of Water Supply (BWS) was informed today that a third employee has tested positive for COVID-19. “While we are unable to identify the affected employee due to the confidential nature of the medical information and privacy laws, we can share that it has been six days since the individual was last in contact with staff or customers in our workplace,” BWS Manager Ernest Lau said.


Hawaii COVID-19 Rules and Regulations

MONDAY, AUGUST 3, 2020 -- Check out this 3-page informational flyer from the Chamber of Commerce Hawaii, which outlines the state's COVID-19 Rules and Regulations as of Monday, August 3, 2020.

Hawaii COVID 19 Rules & Regulations - Masks & Face Coverings
Hawaii Rules & Regulations - Businesses & Activities That Remain Closed
Hawaii Rules & Regulations - Gathering Size Limits
Download the Hawaii COVID-19 Rules & Regulations (3-Page PDF updated August 3, 2020)

A Second BWS Employee Tests Postive for COVID-19

MONDAY, AUGUST 3, 2020 -- The Board of Water Supply (BWS) was informed today that a second employee has tested positive for COVID-19. “We immediately implemented our response protocol which includes, taking precautionary measures, gathering all pertinent information, and consulting with the City's Health Services Division to ensure the safety of our employees and the community,” BWS Manager Ernest Lau said.


oneoahu.org


BWS Employee Tests Positive for COVID-19

WEDNESDAY, JULY 29, 2020 -- The Board of Water Supply (BWS) was informed today that one of its employees has tested positive for COVID-19. “We are taking and have been taking all necessary precautions to ensure the safety of our employees and the community,” stated BWS Manager Ernest Lau. Lau continued by saying, “The affected employee is under the care of a physician and we wish them a safe and speedy recovery.” 


BWS Continues Suspension of Water Shut Offs

WEDNESDAY, JULY 15, 2020 -- The Board of Water Supply (BWS) will continue to extend the suspension of water shut-off for non-payment of water bills through Monday, August 31, 2020. BWS does urge anyone experiencing increased financial hardship to visit our Support Information page and fill out a form to request a payment arrangement as soon as possible or to learn about organizations offering utility assistance programs. Customers without online access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.


Halawa Xeriscape Garden's Open House and Unthirsty Plant Sale Cancelled Due to COVID-19

THURSDAY, JUNE 18, 2020 – The 32nd Annual Halawa Xeriscape Garden's Open House and Unthirsty Plant Sale, scheduled for Saturday, August 1, 2020, has been cancelled to mitigate the possible spread of COVID-19 in the community. The Board of Water Supply (BWS) and Friends of Halawa Xeriscape Garden (FOHXG) are looking at alternatives to sell plants to the public. More information will be provided as details become available.


BWS Continues Suspension of Water Shut Offs

WEDNESDAY, JUNE 17, 2020 – The Board of Water Supply (BWS) will continue to extend the suspension of water shut-off for non-payment of water bills through Friday, July 31, 2020. BWS does urge anyone experiencing increased financial burden due to layoffs to visit our website at https://www.boardofwatersupply.com/support and fill out a form to request a payment arrangement as soon as possible. Customers without online access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.


Board of Water Supply Updates to COVID-19 Policies

THURSDAY, MAY 14, 2020 – The Board of Water Supply (BWS) would like to share the following information with the community:

 “We greatly appreciate the patience and kokua of our community as we update our policies and information.”, stated Manager and Chief Engineer, Ernest Lau. We encourage the public to go to our website to access the most current information on BWS and our response to COVID-19.”


stay safe


Reminder: BWS Lobby is Closed

FRIDAY, MAR. 27, 2020 – Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.


Stay At Home/Work From Home: Do's and Do Not's

FRIDAY, MAR. 27, 2020 – If you have any questions related to the Stay At Home/Work From Home order, check out this fact sheet from the City and County of Honolulu, visit oneoahu.org/faqs, send an email to covidresponse@honolulu.gov, or call the city hotline at 768-CITY (2489).

stay at home/work from home fact sheet
oneoahu.org/faq

Board of Water Supply Will No Longer Accept Appointments

WEDNESDAY, MAR. 25, 2020 – In accordance with the City shutting down the Satellite City Halls to all traffic including appointments, the Board of Water Supply will be doing the same starting today until further notice.

Effective Wednesday, March 25, 2020, customers who wish to pay a water bill, have building permits checked or other water-related issues, will need to do the following:

BWS also wants to reiterate that they will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.

BWS will continue to provide water service to the community and wants to emphasize that the water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.

The BWS is committed to the community and to public health and encourages anyone seeking more information about the coronavirus to sign up for email updates at the Hawaii Department of Health website, https://hawaiicovid19.com.

As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.info.


OneOahu.org: Stay-at-Home, Work-from-Home Information

TUESDAY, MAR. 24, 2020 - If we don’t make serious changes now, our sacrifices will be in vain. If you have a question about the Stay-at-Home, Work-from-Home Emergency Order, call the hotline at 768-CITY, or send an email to covidresponse@honolulu.gov. Learn more at OneOahu.org. Together, we will overcome this.

oneoahu.org homepage
[Visit OneOahu.org]


essential businesses
oneoahu hotline

Resource Links


Briefing to City Council on BWS's COVID-19 Response

MONDAY, MAR. 23, 2020 - Watch Board of Water Supply (BWS) Deputy Manager Ellen Kitamura's briefing on Thursday, March 19, 2020 at Honolulu Hale to the City & County of Honolulu City Council regarding the BWS response to the COVID-19 pandemic.


Update: BWS's Response to the COVID-19 Pandemic

FRIDAY, MAR. 20, 2020 - As information regarding coronavirus continues to evolve, we want to inform the community that the Board of Water Supply (BWS) is taking every precaution to ensure that we provide safe, dependable and affordable water service for Oahu. 

First, your water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.

Second, we encourage customers who typically pay their bill at the BWS on Beretania, a satellite city hall or a Bank of Hawaii branch to consider using alternative payment methods such as payment by phone, one-time payment online, automatic bill pay, or by mail. Visit https://www.boardofwatersupply.com/paymentoptions for details. In addition, we want to be very clear that we will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.


BWS PAYMENT OPTIONS: 
Visit the BWS website at: hbws.me/paymentoptions.

Third, to decrease the potential of community spread of the virus and to protect employees, we have already canceled or postponed BWS public events/activities and our participation in local events until further notice. This includes the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies. Answers to commonly asked questions, as well as educational material, are available on the BWS website, https://www.boardofwatersupply.com

Fourth, meetings of the Board of Directors will be held as scheduled, but we will offer alternative options for members of the public to meaningfully participate in real-time while social distancing: watch us live on FaceBook streaming, email in testimony or we will be setting up a call-in line. Please call 748-5319 to ask about these options.

Fifth, to further ensure employee and community protection: we are instituting travel restrictions, practicing social distancing in the workplace, we are staying abreast of all current information and relaying that information quickly to our employees, encouraging good hygiene in the workplace, encouraging sick employees to stay home, and cleaning our workspaces more frequently and thoroughly.

And finally, we are reviewing and updating our Continuity of Operations Plan dealing with the coronavirus.

Again, we wish to reiterate our commitment to the community and to public health. We encourage anyone seeking more information about the coronavirus and to sign up for email updates, visit the Hawaii Department of Health website, https://hawaiicovid19.com


STAY INFORMED: 
Visit the Hawaii COVID-19 website and sign up to get
daily COVID-19 email updates.

As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.Info.

#covid19 #coronavirus #corona #virus #oahu #honolulu #waterforlife #bws #boardofwatersupply


protect yourself tips


Updated: 11/23/2020