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Meter Reading Equipment Replacement Project

A Board of Water Supply (BWS) contractor will be changing out meter transponder units (MXU) in BWS water meter boxes throughout the year, ending in December 2020. The project will increase the efficiency of the automated meter reading (drive-by) process.

transponder unitProject Details

The BWS will replace roughly 80,000 of these devices throughout Oahu. The BWS has been gradually exchanging aging meter transponder units for newer ones; this project will accelerate those efforts.

The BWS has contracted Royal Contracting Company to install the new transponders and EKNA Services, Inc., as the construction managers. The project tasks include:

  • Notifying customers by postcard of upcoming work in their area 1-2 weeks prior. The actual work will occur within 3-4 weeks of that notification. Most meters are in the public right-of-way.
  • For meter boxes on private property, arranging with the customer, in advance, to gain access to the box.
  • At the meter box, changing out the old meter transponder unit for a new one, taking about 15-20 minutes per meter.
  • Performing Quality Assurance/Quality Control (QA/QC) work to ensure transponders are operating correctly. This will include a drive-by test.

Work will occur seven days a week, from 7:30 a.m. to 10:30 p.m., except on state highways where work is allowed only from 7:30 a.m. to 3:30 p.m. Water service will not be disrupted. Note that the BWS is NOT changing the water meter; only the meter transponder.

To address concerns that the project may be used to mask illegal activity:

  • No BWS employee or contractor shall ask the customer for any type of payment in conjunction with this project.
  • All contractor employees will have special BWS Contractor ID badges.
  • Employees from Royal Contracting Company will be wearing bright yellow vests with their company logo. They will have identification badges indicating they are BWS contractors. They may be on foot or in vehicles that are marked with Royal Contracting Company’s logo and they will have a rolling cart with their equipment on it.
    ekna safety vest  royal safety vest
  • BWS will post information online noting locations where contractors are wokring, along with maps and updates on the project:

If customers have concerns or questions about the project, they can contact the BWS via:

  • Email: contactus@hbws.org (Monitored 7:45 a.m. to 4:30 p.m., Monday-Friday)
  • Phone: 748-6500 (Monitored from 7:45 a.m. to 10:30 p.m., inlcuding weekends. After hours, please leave your name and phone number for a return call.)

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Updated: 06/03/2020