Let Us Know

Whenever you see water being wasted – a broken water pipe, a malfunctioning irrigation sprinkler, a faucet left running, or something similar – please contact us.

We need to know the following: 

  1. Location of the problem (an address or nearest possible address)
  2. Type of water waste occuring
  3. Any additional information you might have about the water waste

BWS employees will follow up on the problem and see that it is corrected.

BWS Water Waste Hotline:
Call (808) 748-5041 or email contactus@hbws.org

Water Waste Involving a Government Agency

If the water waste involves a government agency, here is a list of various contact telephone numbers that you can call if you would like to bring the situation to the agency's attention.

General Water Waste Complaints

Board of Water Supply (808) 748-5041

City Parks and Roadways (sprinklers, streets)

District 1: East Honolulu (Hawaii Kai to McCully) (808) 768-8944
District 2: West Honolulu (Makiki to Aiea) (808) 768-9292
District 3: Leeward (Pearl City to Makaha to Wahiawa) (808) 768-6889
District 4: Windward (Waialua to Waimanalo) (808) 768-8980
See a full list of City park contact information.

State of Hawaii

Transportation (freeways, state roads) (808) 831-6714 (day)
(808) 485-6200 (night)
Transportation (Honolulu Harbor & Barbers Point) (808) 587-2077
Land and Natural Resources (State Parks)  (808) 587-0300
See a full list of State park contact information   

Updated: 06/09/22