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Your combined water-and-sewer bill contains charges from two separate City agencies - the Board of Water Supply (BWS) and the Department of Environmental Services (ENV).
The layout of your water and sewer bill is designed to be simpler to read and to provide the information you've asked for. Please take a few minutes to review the guide below indicating locations of key information and details that appear on your bill.
A. WATER CHARGE and how to contact the Board of Water Supply, both together in one place.
B. SEWER CHARGE and how to contact the Department of Environmental Services, both together in one place.
C. ACCOUNT DETAILS with all of your information.
D. SNAPSHOT SUMMARY of your account and the TOTAL AMOUNT DUE.
E. PAYMENT DUE DATE and Optional MINIMUM AMOUNT DUE.
F. GRAPHIC CHART of your average daily water usage pattern.
G. HISTORY of your billing and water usage.
H. PAYING BY CHECK, make payable to "Board of Water Supply".
I. RECAP, item-by-item, of recent transactions and your beginning and ending balances.
J. WATER CHARGE and RATES explained fully.
K. SEWER CHARGE and RATES explained fully.
L. INFORMATION ABOUT YOUR BWS ACCOUNT - bill payment and responsibility for making timely payments.
M. WHO TO CALL for help with your water questions and services at the Board of Water Supply.
N. WHO TO CALL for help with your sewer questions and services at the Department of Environmental Services.
WATER SERVICE & CHARGES:
Call the Board of Water Supply (BWS)
SEWER SERVICE & CHARGES:
Call the Department of Environmental Services (ENV)
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services