Meeting Our Customers' Needs

customer care division call centerWhether it has to do with water bills, service engineering, new permits, or other frequently asked questions, Board of Water Supply personnel are prepared to assist consumers wherever possible.

To become a water service customer, simply submit a start request online or call (808) 748-5030. Be sure to have the service address, phone number, and the date you would like the water service to start.

Throughout the building permit process, our Customer Care staff works with customers who are developing new properties to meet BWS requirements, obtain required clearances, and meet water needs.

Contact Us

Customer Care can be reached at (808) 748-5030 or at customerservice@hbws.org. Located in the Public Service Building on South Beretania Street, the BWS is open Monday through Friday, from 7:45 a.m. to 4:30 p.m. Directions and parking details are available online.


Water Trouble?

If you think you may be experiencing a possible disruption of service or have a water-related emergency, please call (808) 748-5000, ext. 1. This hotline is available 24/7.