Board of Water Supply

630 South Beretania Street
Honolulu, HI 96843
Hours of operation: Monday - Friday, 7:45 a.m. - 4:30 p.m.


Water Emergency

(808) 748-5000, ext. 1  
Report broken water main or fire hydrant    

Backflow Prevention

(808) 748-5470 cccs@hbws.org
Cross-connection and control    

Billing

(808) 748-5020 customerservice@hbws.org
Automatic Bill Payment (ABP)
Delinquent/duplicate bill
Payments
   

Complaints

(808) 748-5041 contactus@hbws.org
Water Waste Hotline    

Construction Projects

(808) 748-5730 contactus@hbws.org
Ongoing projects   (attn: Construction Section)

Customer Service

(808) 748-5030 customerservice@hbws.org
Change of address
High bill inquiry
Start, stop or transfer water service
   

Employment Opportunities

(808) 748-5160 bwshr@hbws.org

General Information

(808) 748-5000  
Division contacts    

Media Inquiries

(808) 748-5041  

Meters

(808) 748-5460  
Change meter
Install new meter
Relocate meter
Temporary meter
   

Public Education*

(808) 748-5041 tours@hbws.org
Educational materials
Facility tours/speaker requests
Xeriscape workshops
   

Security (24-Hour Hotline)

(808) 748-5911  
Report security-related incidents or concerns    

Water Quality

   
Color, particles, chemical testing (808) 748-5840  
Odor, taste, bacterial testing, chlorination (808) 748-5850  

Website

(808) 748-5041 contactus@hbws.org

* Note: Requests for information for school projects must be made at least five (5) business days prior to the project due date.

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