Thank you for your interest in employment with the Honolulu Board of Water Supply (BWS). Recruitment for permanent, civil service City positions with the BWS will be posted on the City and County of Honolulu, Department of Human Resources (DHR) website located at www.honolulu.gov/hr.
Open Competitive Recruitment for Civil Service Positions
The following is a list of BWS civil service jobs currently on recruitment on the DHR website. Click on the job title to view more information about the job and to apply.
For individuals who do not have access to their own personal computer, visit DHR offices at:
Fasi Municipal Building
650 South King Street, 10th Floor
Honolulu, HI 96814
Hours: 7:45 am. - 3:45 p.m., Monday - Friday, except holidays
Temporary, Non-Civil Service Employment
To be considered for temporary, non-civil service employment, you may submit your resume electronically by firstname.lastname@example.org. Please make sure to include the job title in the subject and/or body of your email to indicate the type of position(s) that you are seeking.
- Job Title: Customer Service Representative, $2403/month
Work Type: Temporary, Full Time
Work Location: 630 S. Beretania Street (Downtown, Honolulu)
Job Description: The primary duties and responsibilities of this position are to service water customers and the general public through face-to-face and telephone contacts by performing appropriate account actions, providing information, and resolving problems. Work includes processing applications and requests to establish, discontinue and transfer services, etc.; resolving billing, collections, credit and other related account issues; and determining if service calls are necessary and create work orders as appropriate. The position additionally requires the ability to maintain composure while dealing with irate customers; interprets and answers a variety of questions dealing with the Board of Water Supply, its organization, operations, policies, rates, rules and regulations; and to consistently and accurately maintain customer service and customer account records.
Minimum Qualification Requirements: Graduation from high school and two (2) years of clerical experience, one (1) of which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by telephone.