View Your Bill Information

Login to view your water bill and access account information.

**NOTE: Effective January 1, 2017, the Honolulu Board of Water Supply will accept credit card payments for single-family residential accounts only. Learn more.**

Ways To Pay Your Bill...

  • Pay By Mail

    Pay By Mail

    using the enclosed envelope. Please allow sufficient time for your payment to reach the BWS by the "PAYMENT MUST REACH US BY" date.

  • Automatic Bill Payment

    Automatic Bill Payment

    from your checking or savings account.
  • Online

    Online

    Login to your account to make a payment using a Visa, MasterCard or Discover credit card. No debit cards.

  • In Person

    In Person

    at our office or night deposit box at 630 South Beretania Street.

  • Satellite City Hall

    Satellite City Hall

    View Satellite City Hall locations and hours of operation.

  • By Phone

    By Phone

    with a debit card or credit card (Visa, MasterCard or Discover).
    Call (808) 748-5020.

There is a $20 charge for all dishonored payments.
Water bill payments are now being accepted at Bank of Hawaii branches (excluding in-store branches).

Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

Not Paying Your Bill On Time

  1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
  2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
  3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

For More Information

BWS Contacts
BWS Customer Service Request Forms
City Department of Environmental Services