Board of Water Supply

630 South Beretania Street
Honolulu, HI 96843
Hours of operation: Monday - Friday, 7:45 a.m. - 4:30 p.m.


Frequently Used Call Center Numbers

24-Hour Water Emergency Hotline (808) 748-5000, ext. 1
Final notices, payment arrangements (808) 748-5020
Start or stop service, account information, and high bill inquiries (808) 748-5030
Water Conservation Hotline (808) 748-5041

Office of the Manager and Chief Engineer

Manager and Chief Engineer

(808) 748-5061

Deputy Manager and Chief Engineer

(808) 748-5066

Legal Matters

(808) 748-5061

Claims

(808) 748-5181

Communications Office

 
Complaints, educational materials, neighborhood board, speaker requests, tours, water conservation, water waste, website, and workshops (808) 748-5041

Capital Projects Administration

(808) 748-5700

Construction Projects

(808) 748-5730

Construction Design & Plan Review

(808) 748-5450

Customer Care Administration

(808) 748-5300

Customer Care Call Center

Account information, high bill inquiry, and start, stop or transfer water service (808) 748-5030

Collection and Credit

Automatic Bill Payment, delinquent accounts, and payments (808) 748-5020

Cross Connection Control

Backflow preventors and BFPA testing (808) 748-5470

Project Review

Flow data, system pressure, water availability, and water master plans (808) 748-5440

Service Engineering

Building permit applications, new and existing water services, temporary hydrant meters, and water pressure (808) 748-5460

Field Operations Administration

(808) 748-5500

Kalihi Corporation Yard

Moanalua to Hawaii Kai (808) 748-5500

Manana Corporation Yard

Halawa, Leeward Coast, North Shore, and Windward (808) 748-5600

Finance Administration (Accounting)

(808) 748-5100

Procurement (bids and proposals)

(808) 748-5071

Human Resources

(808) 748-5160

Information Technology Administration

(808) 748-5210

Land Division

 
Easements, and entry to and/or use of BWS lands (808) 748-5910

Security Administration

(808) 748-5194

Security Center (24-hour hotline)

(808) 748-5911

Water Resources Administration

 
Long range and water systems planning, hydro-geology, and recycled water (808) 748-5900

Water System Operations Administration

 
Automotive, pumps, and telecommunications (808) 748-5800

Water Quality Administration

(808) 748-5080

Chemical Laboratory

(808) 748-5840

Microbiology Laboratory

(808) 748-5850

All Other Inquiries

 
Contact the BWS Communications Office (808) 748-5041

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