The layout of your water and sewer bill is designed to be simpler to read and to give you the information you've asked for. Please take a few minutes to review the guide below indicating locations of key information and details that appear on your new bill.


If you have questions about your bill, please contact BWS for the water portion of your bill and the Department of Environmental Service (ENV) for the sewer portion:


Front of the Bill

front of bws bill

A. WATER CHARGE and how to contact the Board of Water Supply, both together in one place.

B. SEWER CHARGE and how to contact the Department of Environmental Services, both together in one place.

C. ACCOUNT DETAILS with all of your information.

D. SNAPSHOT SUMMARY of your account and the TOTAL AMOUNT DUE.

E. PAYMENT DUE DATE and Optional MINIMUM AMOUNT DUE.

F. GRAPHIC CHART of your average daily water usage pattern.

G. HISTORY of your billing and water usage.

H. PAYING BY CHECK, make payable to "Board of Water Supply".

Back of Bill

back of bws bill

I. RECAP, item-by-item, of recent transactions and your beginning and ending balances.

J. WATER CHARGE and RATES explained fully.

K. SEWER CHARGE and RATES explained fully.

L. INFORMATION ABOUT YOUR BWS ACCOUNT - bill payment and responsibility for making timely payments.

M. WHO TO CALL for help with your water questions and services at the Board of Water Supply.

N. WHO TO CALL for help with your sewer questions and services at the Department of Environmental Services.