Market Research

Customer Satisfaction Survey

Every 2 years, the Board of Water Supply reaches out to the community to conduct a customer survey to better understand Oahu resident perceptions of the BWS. To review the results, click on the survey below. Results are weighted to represent Oahu demographics.

2019 customer satisfaction survey

Board of Water Supply Online Survey

More than 1,000 Oahu residents responded to an online water rates survey posted on the Board of Water Supply (BWS) website between September 26, 2017 and January 24, 2018. Mahalo to all of you who took our online survey; your participation is greatly appreciated and the results have been shared with our Board. To see how you voted, click on the survey below. Results are not weighted to represent Oahu demographics.

bws online water rates survey fall 2017

Customer Satisfaction Survey

Every 2 years, the Board of Water Supply reaches out to the community to conduct a customer survey to better understand Oahu resident perceptions of the BWS. To review the results, click on the survey below. Results are weighted to represent Oahu demographics.

bws customer survey resident insights survey ward research june 2017

Posted: 02/20/2020