bws logo black and white

For Immediate Release
June 24, 2021

REMINDER - BWS Continues Suspension of Water Shut Offs Through July 31, 2021

HONOLULU – The Board of Water Supply (BWS) reminds its customers that it will extend the suspension of water shut-off for non-payment of water and sewer bills through July 31, 2021, due to the emergency situation caused by the COVID-19 global health pandemic.

Customers will continue to receive monthly bills and be responsible for all water and sewer charges on their account.  The BWS, along with the Dept. of Environmental Services (ENV), advises all customers who cannot pay their bill in full to keep their balance as low as possible, by paying what they can afford as often as they can.

BWS urges anyone experiencing financial hardship to visit our website at to obtain information about financial support programs and, if needed, fill out a form to request a payment arrangement as soon as possible. Customers without Internet access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.

Customers may also receive phone calls from BWS personnel who will inform them of their outstanding balance and discuss repayment options. While we will request that payment be made, the BWS will not demand payment on the spot and will not request confidential personal or banking information. When in doubt, do not provide any information and immediately hang up. Then contact the BWS at its published phone number, 748-5000, for assistance, or visit for many convenient payment options.

The BWS also reminds the public that its lobby is open for in-person water and/or sewer bill payments and to assist customers with other account and billing needs by appointment only. 

For more information, please call Kathleen Pahinui at (808) 748-5319.



Kathleen Elliott-Pahiinui
Information Officer
Honolulu Board of Water Supply
(808) 748-5319

About the Board of Water Supply

The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system. As the largest water utility in the State, the BWS serves approximately one million customers on Oahu. The BWS embraces its mission of "Water for Life – Ka Wai Ola" – to provide a safe, dependable, and affordable water supply, now and into the future. Uwē ka lani, ola ka honua – "When the heavens weep, the earth lives."