For Immediate Release
November 23, 2020
(HONOLULU) – Beginning November 30, 2020, the Board of Water Supply (BWS) will reopen the Public Service Building lobby, located at 630 S. Beretania Street, by appointment only during normal business hours. No appointment is necessary to make water and/or sewer bill payments. Regular business hours are Monday-Friday, 7:45 a.m. to 4:30 p.m., except for state holidays.
Customers can contact the BWS by calling 748-5000, emailing firstname.lastname@example.org or email@example.com, or visiting BWS’s online Customer Information Center at hbws.me/help.
“We are pleased to restore limited in-person customer services by appointment only at this time,” said BWS Manager and Chief Engineer Ernest Lau. “We appreciate our customers’ patience as our staff worked carefully and diligently on procedural and physical changes for our lobby that will allow us to protect the safety of our customers and our staff as we reopen this area for business during the pandemic.”
The BWS continues to encourage the public to use its customer services by phone or remotely when feasible. However, there are some services where remote servicing would not provide optimum customer service, such as the following services:
The BWS offers various Bill Payment options:
Additionally, the lobby had been remodeled and new procedures for conducting business are in place to ensure the safety of BWS staff and customers. These include new requirements of:
Visitors will be asked the following health screening questions:
In the past 14 days, have you or a member of your immediate household:
The BWS continues to work to improve service to its customers while addressing the requirements for safe operation.
The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system. As the largest water utility in the State, the BWS serves approximately one million customers on Oahu. The BWS embraces its mission of “Water for Life – Ka Wai Ola”—to provide a safe, dependable, and affordable water supply, now and into the future. Uwē ka lani, ola ka honua – “When the heavens weep, the earth lives.” For more information about the BWS, visit www.boardofwatersupply.com, follow @BWSHonolulu or like the BWS’s Facebook page at http://www.facebook.com/BWSHonolulu.
Honolulu Board of Water Supply
Phone: (808) 748-5319
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