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For Immediate Release
March 25, 2020

Board of Water Supply Will No Longer Accept Appointments

HONOLULU – In accordance with the City shutting down the Satellite City Halls to all traffic including appointments, the Board of Water Supply will be doing the same starting today until further notice.

Effective Wednesday, March 25, 2020, customers who wish to pay a water bill, have building permits checked or other water-related issues, will need to do the following:

Bill payment: please use online services, drop box or mail your payment. More information can be found at

Building plans / permits: plans can be dropped off from 8:00 a.m. to 4:00 p.m. at 630 S. Beretania St. There are bins outside. If you have any questions, please call Service Engineering at 748-5460. More information can be found at

Other water-related issues: call 748-5000 and choose the appropriate selection from the menu or visit us at

BWS also wants to reiterate that they will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.

BWS will continue to provide water service to the community and wants to emphasize that the water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.

The BWS is committed to the community and to public health and encourages anyone seeking more information about the coronavirus to sign up for email updates at the Hawaii Department of Health website,

As per our existing practice, any BWS-related news and information will be shared on our website, through social media and

About the Board of Water Supply

The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system.  As the largest water utility in the State, the BWS serves approximately one million customers on Oahu.  The BWS embraces its mission of “Water for Life – Ka Wai Ola” – to provide a safe, dependable, and affordable water supply, now and into the future.  Uwē  ka lani, ola ka honua – “When the heavens weep, the earth lives.”  For more information, visit, follow @BWSHonolulu or like the BWS’s Facebook page at



Kathleen Elliott-Pahinui
Information Officer
Honolulu Board of Water Supply
Phone: (808) 748-5319