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For Immediate Release
July 23, 2020

BWS Continues Suspension of Water Shut Offs

HONOLULU – The Board of Water Supply (BWS) will continue to extend the suspension of water shut-off for non-payment of water bills through Monday, August 31, 2020.

BWS does urge anyone experiencing increased financial hardship to visit our website at and fill out a form to request a payment arrangement as soon as possible. Customers without online access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.

For more information, please call Kathleen Pahinui at (808) 748-5319.

About the Board of Water Supply

The Board of Water Supply (BWS), a semi-autonomous agency of the City and County of Honolulu, manages Oahu’s municipal water resources and distribution system.  As the largest water utility in the State, the BWS serves approximately one million customers on Oahu.  The BWS embraces its mission of “Water for Life – Ka Wai Ola” – to provide a safe, dependable, and affordable water supply, now and into the future.  Uwē  ka lani, ola ka honua – “When the heavens weep, the earth lives.”  For more information, visit, follow @BWSHonolulu or like the BWS’s Facebook page at



Kathleen Elliott-Pahinui
Information Officer
Honolulu Board of Water Supply
Phone: (808) 748-5319