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News & Updates
Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.
A Board of Water Supply (BWS) contractor will be changing out meter transponder units in the BWS water meter boxes over the next year, beginning in January 2020. The project will increase the efficiency of the automated meter reading process.
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The contractor for the Honolulu Board of Water Supply meter transponder replacement project will be working in the following areas. Updated information will be posted as it comes available.
The planned maintenance for the bill viewing and payment portal is now complete.
The BWS bill viewing & payment portal is undergoing maintenance from 12:00 AM to 6:00 AM & may be periodically unavailable.
On Sunday, May 24, 2020, from 12:00 AM to 6:00 AM, the BWS bill viewing and payment system will be down for maintenance.
Overnight maintenance on Wednesday, May 20 for the BWS website is complete. You may need to clear your browser history.
On Wednesday, May 20, 2020, the BWS website will undergo a scheduled maintenance from 9:00 PM to 12:00 AM.
The Board of Water Supply’s (BWS) board members will take up the issue of Haiku Stairs at their April 27, 2020, board meeting.
As information regarding coronavirus continues to evolve, we want to inform the community that the BWS will continue to take every precaution to ensure that we provide safe, dependable and affordable water service for Oahu.
Water Matters -- developed by the Board of Water Supply (BWS) to better connect with customers and to keep them informed about our efforts to provide a safe, dependable, and affordable water supply -- is distributed about once a quarter with customer water bills, online, and at neighborhood board meetings.
Learn more about efforts by the Board of Water Supply (BWS) to urge the Navy to take necessary steps to prevent fuel contamination from reaching our wells and to protect our groundwater aquifers.
Starting Tuesday, September 3, 2019, the Board of Water Supply (BWS) is moving all its notifications for competitive sealed bids and proposals from its BWS Procurement Website to the Hawaii e-Procurement System (HePS).
The Honolulu Board of Water Supply (BWS) is inviting members of the public to comment on and to provide input on the Draft Environmental Assessment (DEA) for Halau Wai Manoa. The DEA appeared in the August 8, 2019 issue of The Environmental Notice from the Office of Environmental Quality Control (OEQC). Feedback from the community will be accepted until 11:59 PM HST on Monday, September 9, 2019.
Scammers are at it again! BWS would like to remind customers to be vigilant about protecting themselves against fraud and attempts to gain access to residences or to steal personal information.
The Honolulu Board of Water Supply (BWS) will be issuing a Request for Proposal(s) to redevelop a portion of its Beretania Complex. The purpose of this action is to provide a revenue stream for BWS.
BWS residential customers may qualify for a water conservation rebate on a qualified clothes washer, rain barrel, or weather-based irrigation controller purchase.
WaterSmart is a free service available to BWS residential customers with tips and tools to help them manage their water use and bill.
Sign up and stay informed about traffic situations, weather advisories, major main breaks, and events happening around Oahu.
Starting January 1, 2017, bill payment via credit card will be available for single-family residential customers only.