BWS COVID-19 UPDATES
See updates related to the coronavirus pandemic. 

  • Account Portal

    On Wednesday, September 1, 2021, the Board of Water Supply launched an updated account portal. Existing users must re-register to use the system.

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  • How to Access Your Bill

    Need a copy of your bill? Register to access it online and get it today! If you’re a single-family residential rate paying customer, you can also pay your bill online.

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  • Coronavirus Information

    As information regarding coronavirus continues to evolve, we want to inform the community that the BWS will continue to take every precaution to ensure that we provide safe, dependable and affordable water service for Oahu.

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  • Red Hill Bulk Fuel Tanks

    Learn more about efforts by the Board of Water Supply (BWS) to urge the Navy to take necessary steps to prevent fuel contamination from reaching our wells and to protect our groundwater aquifers.

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  • GNSS Project

    BWS contractor Dudek is collecting Geographic Information (GIS) data for water system features throughout Oahu. Check if we are or will be working in your area.

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  • BWS Water Quality Report

    The 2021 Water Quality Report, which contains a wealth of information about your water quality, is now available.

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  • Job Opportunities

    We're hiring! Learn more about current BWS civil service or contract opportunities for civil engineers, support technicians, IT specialists, operations, and water quality.

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  • Customer Notice

    BWS is temporarily extending its Customer Care outreach to 6:00 PM daily to assist customers facing financial hardship. The extended hours are only for BWS to make calls to customers.

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  • New City Relief Program

    For information on the City and County of Honolulu's new COVID-19 Rental & Utility Relief Program, which launched April 5, 2021, visit the One Oahu website.

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  • Water Matters

    Water Matters -- developed by the Board of Water Supply (BWS) to better connect with customers and to keep them informed about our efforts to provide a safe, dependable, and affordable water supply -- is distributed about once a quarter with customer water bills, online, and at neighborhood board meetings.

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  • Leak Detection Tips

    Find and fix leaks promptly is a WaterSmart® thing to do. Leaks in household and underground water pipes on your property can be costly and wasteful. Check for possible leaks at least once a month, whenever you suspect a leak exists, or before you travel for an extended period of time.

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  • WaterSmart® Program

    This free service, available to BWS residential customers, provides tips & tools to help manage their water use & bill.

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  • Consumer Alert

    Scammers are at it again! BWS would like to remind customers to be vigilant about protecting themselves against fraud and attempts to gain access to residences or to steal personal information.

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  • Competitive Sealed Bids & Proposal Notifications

    Starting Tuesday, September 3, 2019, the Board of Water Supply (BWS) is moving all its notifications for competitive sealed bids and proposals from its BWS Procurement Website to the Hawaii e-Procurement System (HePS).

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  • Water Sensible Rebates

    BWS residential customers may qualify for a water conservation rebate on qualified purchases.

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  • HNL Info Alerts

    Sign up and stay informed about traffic situations, weather advisories, major main breaks, and events happening around Oahu.

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  • Credit Card Acceptance Policy Changes

    Starting January 1, 2017, bill payment via credit card will be available for single-family residential customers only.

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