Start service and stop service request forms for the Board of Water Supply (BWS) are available online. Customers may also call Customer Service at (808) 748-5030 for assistance.
If you are moving out, all water and sewer charges will continue to be your responsibility until you notify the BWS to terminate service in your name. We will accept the date of your call or a future date as the service termination date.
To start your water service, please refer to the list below for whom to contact at the BWS, and if you need to provide any specific information.
Please call the Customer Service team at (808) 748-5030.
Please call the Customer Service, Service Engineering team at (808) 748-5460.
Please call the Customer Service, Project and Plans Review team at (808) 748-5440.
Upon establishing the agricultural water service, you will receive an agricultural packet if you wish to apply for agricultural water rate.
Review these Frequently Asked Questions for Customer Service.
Email BWS Customer Care
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Email Dept of Environmental Services