Go to: Your Water Bill | How to Read Your Bill | Water Rates | Payment Options
Your combined water-and-sewer bill contains charges from two separate City agencies - the Board of Water Supply (BWS) and the Department of Environmental Services (ENV). This page provides information about each agency, the charges billed by each, and how to contact each one.
Go to: Drinking Water Service & Charges | Sewer Service & Charges
The Honolulu Board of Water Supply (BWS) provides Oahu residents with drinking water. It ensures that safe drinking water flows from your tap each time you open a water faucet connected to its system.
Water Service Billing:
Water Start/Stop/Transfer Service:
Water Main Breaks & Service Trouble:
Water Shut Off Request for Repair:
Two types of monthly water charges:
A four-tier residential rate structure helps to make water affordable and encourages conservation. An Essential Needs Tier charges all customers a below-cost rate for the first 2,000 gallons of water used. Thereafter, as usage increases, the rates also rise.
Information on Water Rates & Charges:
- Call (808) 748-5041
- Email firstname.lastname@example.org
- Visit www.boardofwatersupply.com/waterrates
The City Department of Environmental Services (ENV) manages Oahu's wastewater and solid waste systems. ENV ensures that each time water goes down your home drain, it flows to a treatment plant where it is treated and safely released into the environment or recycled.
Sewer Service Billing:
Sewer Main Breaks & Sewer Trouble:
More ENV Information:
Your sewer bill consists of two types of charges:
Information on Sewer Rates & Charges:
- Call (808) 768-3330
- Email email@example.com
- Visit www.honolulu.gov/envwwm.html
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services