Honolulu Board of Water Supply

630 South Beretania Street
Honolulu, Hawaii 96843

Hours of Operation*

Monday - Friday, 7:45 a.m. - 4:30 p.m.
(except on state holidays)

* The Public Service Building lobby is closed to the public due to the ongoing coronavirus pandemic. Customers who need to pay their bill should review alternative payment options.​ Visit the BWS Customer Information Center for the latest updates.

public service building fountain


Language Assistance Program:

How to Read Your Bill:

  • Chinese 
    自来水和排污新账单
  • Japanese 
    上下水道料金の新しい請求書
  • Korean 
    새 상수도 및 하수도 고지서
  • Vietnamese 
    Hóa Đơn Cấp Thoát Nước Mới
  • Ilokano 
    Ti Baro a Kuentaan ti Danum ken Tubo
  • Tagalog 
    Ang Bagong Singil (Bill) sa Tubig at Alkantarilya (Sewer)​

Frequently Used Numbers and Web Links

Water Emergencies (808) 748-5000, x1
Pay by Phone
(Single family residential customers)
(808) 748-5000, x2
 
Start or Stop Water Service
 
(808) 748-5000, x3
https://www.boardofwatersupply.com/forms
Past Due Accounts
 
(808) 748-5000, x4
https://www.boardofwatersupply.com/paymentarrangements
Billing Questions & Disputes
 
(808) 748-5000, x5
https://www.boardofwatersupply.com/billingdisputes
Sewer Questions
(Honolulu Department of Environmental Services)

 
(808) 768-3330
envsewerinfo@honolulu.gov
https://www.honolulu.gov/env/default.html
Building Permit Applications
 
(808) 748-5460
https://www.boardofwatersupply.com/permits

BWS Language Assistance Signage

Look for these signs around the lobby of the Public Service Building and other public spaces at the Beretania Complex.

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Updated: 08/24/2020