The Honolulu City Auditor completed a Management and Performance Audit of the BWS, in 2014, pursuant to City Council Resolution 13-201, FD1. Continue reading to learn about what BWS has done to improve its billing and operating system and ensure that our water is safe, dependable and affordable for customers.
The issues on implementing a new billing system was a learning experience for the BWS. The BWS had done its best to prepare for the transition to a new customer information and monthly billing system, but did not anticipate the problems with the system that impacted the new billing procedure.
To date, many of these problems have been addressed and currently:
For More Information
Contact the BWS Communications Office at (808) 748-5041.
Email BWS Customer Care
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