For Immediate Release
April 18, 2017

Consumer Alert: Board of Water Supply Impersonators

Water Contamination Claim Used as Pretext to Gain Entry to Home 

HONOLULU – The Board of Water Supply (BWS) is alerting the public of individuals claiming to be BWS employees in order to gain access to the homes of customers.

In a recent incident, a Kaimuki family was contacted by two males requesting to check the water quality due to an alleged water main break.  Both men were wearing safety vests to appear official, however, were in non-BWS attire and did not possess the proper BWS credentials.  The two men are described as local, in their early 30s; one man is believed to be between five-foot ten and six-feet tall.

The BWS reminds the public that, if you are approached by someone saying he/she is from the BWS, all personnel involved in official BWS activities will be properly credentialed: wearing official BWS attire with the BWS logo, driving BWS labeled vehicles, and carrying an official City and County of Honolulu badge, with the agency identified as the BWS. See attached photos.

More photos of official BWS attire and vehicles can be viewed at http://www.boardofwatersupply.com/community/news-and-updates/consumer-alert. Additionally, the BWS does not conduct leak detection on customer property nor inside the residence and does not schedule appointments outside its regular business hours of 7:45 a.m. to 4:30 p.m., Monday-Friday. Residents who want to confirm the validity of an individual claiming to be a BWS employee may call the BWS at 748-5000 or call the Honolulu Police Department at 9-1-1 if they are suspicious of an individual’s credentials. Customers may also call the BWS at 748-5041 to file an additional report.

front of bws shirt
bws suv door panel

For Immediate Release
January 26, 2017

Customer Alert: Board of Water Supply Impersonator

Water leak claim used as pretext to gain entry to home of senior citizen

HONOLULU –The Board of Water Supply (BWS) is alerting the public of individuals claiming to be BWS employees in order to gain access to the homes of customers.

In a recent incident, a Kailua resident was contacted by someone requesting to check for a leak in the resident’s back yard. A male showed up at the home in a black truck with no BWS markings, in non-BWS attire, and did not possess the proper BWS credentials.

The BWS reminds the public that, if you are approached by someone saying he/she is from the BWS, all personnel involved in official BWS activities will be properly credentialed: wearing official BWS attire with the BWS logo, driving BWS labeled vehicles, and carrying an official City and County of Honolulu badge, with the agency identified as the BWS. See attached photos.

front of bws shirt
bws suv door panel

More photos of official BWS attire and official BWS vehicles can be viewed as part of previous consumer alerts posted to this page. Additionally, the BWS does not conduct leak detection on customer property nor inside the residence and does not schedule appointments outside its regular business hours of 7:45 a.m. to 4:30 p.m., Monday-Friday.

Residents who want to confirm the validity of an individual claiming to be a BWS employee may call the BWS at 748-5000 or call the Honolulu Police Department at 9-1-1 if they are suspicious of an individual's credentials. Customers may also call the BWS at 748-5041 to file an additional report.


For Immediate Release
October 5, 2016

Customer Alert: Board of Water Supply Impersonator

High meter reading claim used as pretext to gain entry to home

HONOLULU – The Board of Water Supply (BWS) is alerting the public of individuals claiming to be BWS employees in order to gain access to the homes of customers.

In a recent incident, a resident was contacted by someone requesting to schedule a leak check due to a high meter reading. Because the resident had a billing issue, the resident scheduled a late afternoon appointment. A male showed up at the home in a van with no BWS markings, in non-BWS attire, and was not able to produce the proper BWS credentials, so he was denied entry.

The BWS reminds the public that, if you are approached by someone saying he/she is from the BWS, all personnel involved in official BWS activities will be properly credentialed: wearing official BWS attire with the BWS logo, driving BWS labeled vehicles, and carrying an official City and County of Honolulu badge, with the agency identified as the BWS. See photos below.

bws suv white front view
bws suv door panel

More photos of official BWS attire and official BWS vehicles can be viewed as part of previous consumer alerts posted to this page. Additionally, the BWS does not schedule appointments to meet with a customer outside its regular business hours of 7:45 a.m. to 4:30 p.m., Monday-Friday, and does not conduct leak detection inside a customer’s property.

Residents who want to confirm the validity of an individual claiming to be a BWS employee may call the BWS at 748-5000. They are also encouraged to call the Honolulu Police Department at 9-1-1 if they observe any suspicious activity and may also call the BWS at 748-5041 to file an additional report.


For Immediate Release
July 14, 2016

Impersonation of Board of Water Supply Employees

HONOLULU – The Board of Water Supply (BWS) is alerting the public of individuals claiming to be BWS employees in order to gain access to private property in order to commit burglary.

Posing as a utility company employee is a tactic used to gain access to private property and even inside homes. The BWS reminds the public that, if you are approached by someone saying he/she is from the BWS, all personnel involved in official BWS activities will be properly credentialed by wearing official BWS attire with the BWS logo, driving BWS labeled vehicles (with BWS license plates), and carrying an official City and County of Honolulu badge, with the agency identified as the BWS.

If somebody claiming to be a BWS employee is unable to provide a reasonable combination of the above BWS credentials, residents are encouraged to call the Honolulu Police Department at 9-1-1 for assistance. The community may also call the BWS at (808) 748-5041 to file an additional report of suspicious situations and encounters.

Official BWS Attire

Consumers should be aware of what attire BWS employees wear while in the field.

front of bws shirtback of bws shirt
side view of bws shirtbws shirt sleeve

Official BWS Vehicles

Consumers also should be aware of what BWS-labeled vehicles, which include sedans, SUVs, utility trucks, and construction equipment, look like. Here are sample photos. Please note the BWS label, logo and the vehicle's license plate (BWS XXX).

bws suv white front viewbws suv white rear viewbws green truck side view
bws suv door panelbws utility truck green side view

For Immediate Release
March 28, 2016

Board of Water Supply Customers Targeted by Telephone Scam

HONOLULU – The Board of Water Supply (BWS) is alerting the public of aggressive and fraudulent telephone calls by criminals claiming to be BWS employees.

Over the weekend, a number of BWS customers reported that they were contacted by a person claiming to be a BWS employee and were told they owe a large sum of money and were threatened that the bill amount must be paid immediately to avoid water service shut off. Fortunately, these customers immediately contacted the BWS call center representatives, who exposed the fraudulent request and advised customers to disregard the call.

Anyone who receives unexpected and/or aggressive phone calls from individuals requesting demanding water bill payments are encouraged to call the BWS at 748-5030 first to confirm their account status. Meanwhile, the BWS would like the public to be aware of its collection procedure:

  • The BWS does not call customers outside its business hours of Monday-Friday, 7:45 a.m. to 4:30 p.m., to request for payment.

  • The BWS does not call customers, demand payment, and collect payment all in the same phone call.

  • If a customer is contacted for overdue payment, he or she will be asked to call 748-5030 to make credit card payment.

The BWS also reminds the public that, if you are approached by someone saying he/she is from the BWS, all personnel involved in official BWS activities will be properly credentialed, wearing official BWS attire with the BWS logo, driving BWS labeled vehicles, and carrying an official City and County of Honolulu badge, with the agency identified as the BWS.

The BWS encourages Oahu residents to be vigilant against telephone and email scams that may use BWS as a lure. Should you or your family suspect a scam or observe any suspicious activity, consider calling the Honolulu Police Department at 9-1-1. The community may also call the BWS at 748-5041 to file an additional report.