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PAYMENT OPTIONS

PAYMENT BY CONTACT INFORMATION PAYMENT ACCEPTED
Online




 
https://myaccount.boardofwatersupply.com

Refer to your bill for your BWS account number

Register for our online billing system to access bills and make payments
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.
Mail

 
Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037
Check

 
Payment Drop Box
 








 
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash








 
Phone



 

(808) 204-4234

Pay bill from a touch-tone phone (24/7)

Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.
Automatic Bill Payment (ABP)
 


 
ABP Enrollment Form (PDF)

ABP Frequently Asked Questions

 
Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur.
In Person



 

Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

Other Locations:
- Satellite City Halls: Locations & Hours
 





Other Locations:
- Payment coupon is required.
PAYMENT ARRANGEMENTS
- Call: (808) 748-5000, x4
- Email: collections@hbws.org
- Online: Online Form | Fillable PDF
BILLING DISPUTES
- Call: (808) 748-5000, x5
- Online: Online Form | Fillable PDF

Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

Not Paying Your Bill On Time

  1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
  2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
  3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

Collections

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

Medcah, Inc.MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
www.medcah.com
(808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday-Friday