Jump to: BWS Values | Civil Service Jobs | Non-Civil Service Jobs
Every day, a core set of values guide the Board of Water Supply (BWS) in how we work together to accomplish our mission. The values reflect and reinforce our culture in the delivery of water service to our customers.
* Principle embedded in Hawaii Law that recognizes that water is held in trust by the State of Hawaii for present and future generations.
Recruitment for permanent, civil service City positions with the Board of Water Supply (BWS) are posted online by the Department of Human Resources (DHR). Current BWS job openings include:
For those who do not have access to their own personal computer, visit the DHR at:
Fasi Municipal Building
650 South King Street, 10th Floor
Honolulu, HI 96814
Hours: 7:45 a.m. - 3:45 p.m., Monday - Friday, except holidays
To be considered for temporary, non-civil service employment, submit your resume electronically to email@example.com. Please include the job title in the subject and/or body of your email to indicate the type of position(s) that you are seeking.
Plans and coordinates the State Revolving Fund (SRF) program, infrastructure loans, other loans and grants. Coordinates preparation and submission of the SRF Intended Use Plan (IUP) with Capital Projects (CP), Executive Support Office (ESO), and other divisions. Maintains a working knowledge of loan and grant programs. Reviews and monitors performance of loan and grant agreements to determine requirements and insure compliance. Works closely with the Investment and Debt Management section to prepare cash flow projections, including analysis of anticipated vendor payments and loan proceeds, compute SRF reserves, net revenue requirements, maximum annual debt service schedules, projection of those schedules for the upcoming year, and pro-forma schedules as needed.
Conducts regular visual inspections and operational tests of all air conditioning and refrigeration systems which include air handling units, fan coil units, chillers, compressors, condensers, split systems, window units, cooling towers, ventilation fans, chilled and condenser water pumps, and ice machines, etc.
Supports the BWS’s delinquency collection activities by handling inbound and outbound calls to/from delinquent customers; tracks account status, issues payment agreements, and input and monitor the information in the computer system.
The primary duties and responsibilities of this position are to service water customers and the general public through face-to-face and telephone contacts by performing appropriate account actions, providing information, and resolving problems. Work includes processing applications and requests to establish, discontinue and transfer services, etc.; resolving billing, collections, credit and other related account issues; and determining if service calls are necessary and create work orders as appropriate. The position additionally requires the ability to maintain good relations with all types of individuals; maintain composure while dealing with antagonistic and irate customers; interprets and answers a variety of questions dealing with the Board of Water Supply, its organization, operations, policies, rates, rules and regulations; and to consistently and accurately maintain customer service and customer account records.
Responsible for building electrical systems, equipment and appurtenant fixtures for all BWS corporation/base yards and pumping facilities. Conducts regular visual inspections and operational tests; installs, maintains, and repairs the building electrical components.
Plans, determines and enforces the department’s water system compliance with all applicable laws, rules and regulations related to the elimination and prevention of environmental pollution.
Directly contacts delinquent customers to collect overdue payments. Explains departmental rules and regulations. Drives to make field contacts to issue warning and final action notices. May need to remove excess dirt or pick/cut surrounding roots as necessary.
Serves as an Information Systems Security Officer for the BWS, oversees all IT risk management activities, and is responsible for establishing and maintaining an organization wide Information Security Program (Policies and Procedures) to ensure that systems and information assets are adequately protected. Ensures compliance through the implementation of recurring vulnerability and risk assessments and exercises. Determines acceptable levels of IT system risk for the organization, working with the management team. The work requires professional experience in system security/cyber security and CISSP, or other comparable security certification.
Assists in the implementation, management and maintenance of the IT virtualization infrastructure systems, servers, Storage Area Network (SAN), Cloud integration and co-location services. Deploys and maintains island wide systems equipment. Participate in projects and resource scheduling.
Plans, coordinates, implements, monitors and administers a comprehensive drinking water laboratory quality assurance program.
Collects accurate and timely water consumption data from the BWS customers on an assigned route through the use of a vehicle-based Automatic Meter Reading (AMR) system, a hand-held reader, or by visual readings. Returns to site of unread meters to locate meters and obtain meter readings visually or by a hand-held device. Downloads daily route information to the vehicle-based AMR system computer.