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Our Values

Every day, a core set of values guide the Board of Water Supply (BWS) in how we work together to accomplish our mission. The values reflect and reinforce our culture in the delivery of water service to our customers.

  • Personal Responsibility: We are water professionals who earn and uphold the community's trust every day through our actions and in doing our jobs right.
  • Team Responsibility: We depend upon and support each other and treat each other with dignity and respect.
  • Organizational Responsibility: We provide a healthy and safe work environment through cooperation, participation, and shared decision-making.
  • Societal Responsibility: We providee quality service to our customer with the highest level of courtesy and efficiency.
  • Environmental Responsibility: We uphold the Public Trust* as thoughtful stewards of Oahu's water resources and the environment.

* Principle embedded in Hawaii Law that recognizes that water is held in trust by the State of Hawaii for present and future generations.

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Permanent, Civil Service Employment

Recruitment for permanent, civil service City positions with the Board of Water Supply (BWS) are posted online by the Department of Human Resources (DHR). Current BWS job openings include:

City Department of Human Resources

For those who do not have access to their own personal computer, visit the DHR at:

Fasi Municipal Building
650 South King Street, 10th Floor
Honolulu, HI 96814
Hours: 7:45 a.m. - 3:45 p.m., Monday - Friday, except holidays

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Temporary, Non-Civil Service Employment

To be considered for temporary, non-civil service employment, submit your resume electronically to bwshr@hbws.org. Please include the job title in the subject and/or body of your email to indicate the type of position(s) that you are seeking.

Accountant (Business Loan Coordinator)

Plans and coordinates the State Revolving Fund (SRF) program, infrastructure loans, other loans and grants. Coordinates preparation and submission of the SRF Intended Use Plan (IUP) with Capital Projects (CP), Executive Support Office (ESO), and other divisions. Maintains a working knowledge of loan and grant programs. Reviews and monitors performance of loan and grant agreements to determine requirements and insure compliance. Works closely with the Investment and Debt Management section to prepare cash flow projections, including analysis of anticipated vendor payments and loan proceeds, compute SRF reserves, net revenue requirements, maximum annual debt service schedules, projection of those schedules for the upcoming year, and pro-forma schedules as needed. 

Accountant II

The position is located at the Finance Division. The Accountant II will perform routine professional accounting work in addition to the higher level of payroll duties, ensuring enforcement of the applicable laws and labor contracts in the payroll processing. In addition, this position will help with the testing and implementation of the new payroll export schedule.

Air Conditioning Mechanic

Conducts regular visual inspections and operational tests of all air conditioning and refrigeration systems which include air handling units, fan coil units, chillers, compressors, condensers, split systems, window units, cooling towers, ventilation fans, chilled and condenser water pumps, and ice machines, etc.

Assistant Database Systems Analyst

This position serves as the assistant to the systems and database administrator for the Department’s GIS system. Responsibilities include responding to database and script alerts; performing troubleshooting to diagnose and resolve problems; writing documentation such as procedural documentation (i.e. How To’s), problem and resolution incident reports; granting access permission and privileges to databases, tables, views; designing and implementing database tables, views in accordance to end user’s needs; liaising with IT Operations staff, TEP project managers, GIS consultants and other IT staff; and assisting the TEP Database Administrator in annual DR (Disaster Recovery) drills (including database backup and restore scenarios); in annual professional services contract procurement for GIS database application and database development and update; during SQL Server migration to SQL Server 2016; in database schema changes and GIS layer development; and in the design, development, implementation and management of SQL database jobs, SQL Data Transformation Services Packages.

Cross-Connection Control Technician - NEW

The position is located at the Cross-Connection Control and Backflow Prevention Section.  Under close supervision, the position assists with the department’s cross-connection control and backflow prevention program to ensure compliance with federal requirements and the policy of the Honolulu Board of Water Supply.

Customer Service Representative

The primary duties and responsibilities of this position are to service water customers and the general public through face-to-face and telephone contacts by performing appropriate account actions, providing information, and resolving problems. Work includes processing applications and requests to establish, discontinue and transfer services, etc.; resolving billing, collections, credit and other related account issues; and determining if service calls are necessary and create work orders as appropriate. The position additionally requires the ability to maintain good relations with all types of individuals; maintain composure while dealing with antagonistic and irate customers; interprets and answers a variety of questions dealing with the Board of Water Supply, its organization, operations, policies, rates, rules and regulations; and to consistently and accurately maintain customer service and customer account records.


Responsible for building electrical systems, equipment and appurtenant fixtures for all BWS corporation/base yards and pumping facilities. Conducts regular visual inspections and operational tests; installs, maintains, and repairs the building electrical components.

Engineering Support Technician

Position assists in the procurement, administration and provide related work for Indefinite Delivery Indefinite Quantity (IDIQ) contracts for asphaltic concrete paving inspections and construction related work to include the preparation and execution of IDIQ work orders, drafting asphalt paving repairs sketches based on field conditions and information provided by BWS Field Operations personnel, completing work order forms and logs, tracking completion of work orders; Inspect contractor’s construction activities, verifies quantities in preparation for progress or final billing for payment to contractor; Review and process contractor change orders and invoices, and to prepare a cost estimate related to changes to contract packages; Assist in the management of all activities and procedures for coordination and interfaces with other agencies, addressing all public complaints, inquiries and requests related to contract issues and status to BWS field Operations contact, preparation and execution of future contract documents for IDIQ repaving contracts; Prepare estimates related to changes to contract packages and update of budgetary cost estimates; Updates BWS Field Operations procedures and practices for all items of work required to properly issue and manage the division’s IDIQ contract for asphaltic concrete paving construction programs.  

Field Collection Representative

Directly contacts delinquent customers to collect overdue payments. Explains departmental rules and regulations. Drives to make field contacts to issue warning and final action notices. May need to remove excess dirt or pick/cut surrounding roots as necessary.

Information Systems Security Officer

Serves as an Information Systems Security Officer for the BWS, oversees all IT risk management activities, and is responsible for establishing and maintaining an organization wide Information Security Program (Policies and Procedures) to ensure that systems and information assets are adequately protected. Ensures compliance through the implementation of recurring vulnerability and risk assessments and exercises. Determines acceptable levels of IT system risk for the organization, working with the management team. The work requires professional experience in system security/cyber security and CISSP, or other comparable security certification.

IT Systems Trainee

There are two vacancies with the Database Management Section. Under the direct supervision, the position assists with following functions: Implementation of databases that are efficient, fault tolerant, cost effective, and easy to maintain and support; implementation, maintenance, and support of database security to protect unauthorized access, and database backup and recovery to maximize system availability; troubleshooting and resolution of database problems, and escalate as necessary; implementation of application systems; development of user stored procedures and functions, and implementation of job scheduling. Performs routine monitoring of the enterprise database, and routine maintenance of database and updates as required.

Laboratory Technician II

Performs specialized technical field and laboratory tasks, and assists and participates with higher level professionals in conducting various chemical analyses of water samples; Under the supervision of professional chemists, this position is responsible for sampling and performing chemical tests and analyses of water samples. Collects water samples; conducts various field tests and laboratory tests including pH, turbidity, alkalinity, chloride, etc.; prepares laboratory analysis standard solutions, test reagents and indicator solutions; keeps updated written records such as procedures, visual observations, and results of analyses, sampling done, for readily use of chemists; cleans laboratory apparatus and maintains supplies and reagents, and keeps laboratory work and storage areas neat and clean at all times; preserves and prepares samples collected for further laboratory analysis and submits recommendations on corrective actions as required; handles consumer complaints regarding water quality. Field work encompasses collecting water from various outdoor sites which may be isolated and require hiking through varying terrain.

Laboratory Water Quality Assurance Specialist

Plans, coordinates, implements, monitors and administers a comprehensive drinking water laboratory quality assurance program.

Leak and Waste Investigator - NEW

The position is in the Customer Care Division, Investigation Section. This position investigates abnormal consumer water usage, such as too much and too little consumptions; reviews office history records of water service under investigation; notifies consumers of leaks and/or problems based on the investigations. Explains solutions and actions that are required to correct the problem; verifies meter readings, checks meters for leaks, and determines if meter is working properly. Determines basis of problem and make recommendations for adjustment to billing; uses hand tools to make simple repairs to meter leaks or to test meter function; verifies components of Automated Meter Reader (AMR) system including badge, ECR and MXU numbers. Verifies if meters are in the correct locations; and inputs data into a computer system to report the result of the investigations, create appropriate Field Activities to rectify the problem.

Meter Reader I

Collects accurate and timely water consumption data from the BWS customers on an assigned route through the use of a vehicle-based Automatic Meter Reading (AMR) system, a hand-held reader, or by visual readings. Returns to site of unread meters to locate meters and obtain meter readings visually or by a hand-held device. Downloads daily route information to the vehicle-based AMR system computer.

Phone Center Representative

The position is located at the Customer Care Division. Duties include: answering phone calls from customers, routes calls and/or takes messages as an operator; processes credit card payment of the water bills; manually accepts customers’ requests to start and/or stop water services; and provides various clerical work support for all areas of the Customer Care Division.

Student Aide I

This a part time student position is located in the BWS Human Resources Office. This position performs a variety of clerical duties in support of the Human Resources Office. Duties include filing; making copies; scanning documents and electronic filing; transferring files; recording information to files; maintaining logs; making deliveries to other city agencies; and answering phone calls. This position may also assist in projects lead by staff specialists.

Updated: 3/24/17

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