News & Updates
The Honolulu City Auditor has completed work on a Management and Performance Audit of the BWS pursuant to City Council Resolution 13-201, FD1. View a copy of the final report and continue reading below to learn about what BWS has done to improve its billing and operating system and ensure that our water is safe, dependable and affordable for customers.
The issues on implementing a new billing system was a learning experience for the BWS. The BWS had done its best to prepare for the transition to a new customer information and monthly billing system, but did not anticipate the problems with the system that impacted the new billing procedure.
To date, many of these problems have been addressed and currently:
Management and Performance Audit - Board of Water Supply
Contact the BWS Communications Office at (808) 748-5041.